Dell has identified a potential issue associated with certain batteries sold with Dell Latitude™, Inspiron™, XPS™ and Dell Precision Mobile Workstation™ notebook computers. In cooperation with the U.S. Consumer Product Safety Commission and other regulatory agencies, Dell is voluntarily recalling certain Dell-branded batteries with cells manufactured by Sony and offering free replacements for these batteries. Under rare conditions, it is possible for these batteries to overheat, which could pose a risk of fire.
Potentially affected batteries were sold with the following lines of Dell notebook computers or separately as secondary batteries:
- Dell Latitude™
- Dell Inspiron™
- Dell XPS™
- Dell Precision™
In addition, these batteries MAY have also been provided in response to service calls. The batteries were shipped to customers between April 1, 2004 and July 18, 2006. The words "DELL" and "Made in Japan" or "Made in China" or "Battery cell made in Japan, Assembled in China" or "Assembled in Taiwan" are printed on the back of the batteries.
Update September 29, 2006: Sony provided additional information to Dell relating to the company's 2006 recall of Sony batteries, expanding the number of potentially affected units by approximately 15,000 worldwide. This website has been revised to address this issue. Dell asks customers with affected models to check their batteries, even if they previously checked their battery as part of the original recall.
Update October 30, 2008: The U.S. Consumer Product Safety Commission announced that certain notebook batteries manufactured by Sony have been recalled. Dell received fewer than 300 of these affected units worldwide. The Dell battery model numbers affected by this 2008 recall are OU091 and W1435. These models have been added to the table below and are indicated by an asterisk. The affected part identification numbers have been added to this website's database.
Update September 17, 2009: Dell received additional information relating to the company's 2006 recall of Sony batteries, expanding the number of potentially affected units by approximately 18,000 worldwide. All affected part identification numbers have been added to this website's database. Dell asks customers with affected models to check their batteries, even if they previously checked their battery as part of the original recall.
There is a two (2) step process to identify if your battery is affected:
- Check if your battery model MAY be affected. If your battery is not listed, you are not affected.
- Check if your specific battery PPID (Dell Part Piece Identification) is affected. This step is necessary to identify if your battery is affected. Only some batteries within each model are affected. If the battery is subject to this recall you will be automatically connected to a replacement order form.
Step 1: Is your battery model affected?
Only the following battery models, MAY be subject to recall. If your battery is not listed, you are not affected. If your battery model is listed, proceed to step 2.
* Battery models added as part of the October 30, 2008 Update.
The Model numbers is printed on the back of the battery as illustrated below.
Step 2: Is your specific battery affected by this issue?
To determine whether your battery is affected by this issue click the Continue button.
The website will direct you to enter your specific battery PPID (Dell Part Piece Identification) number from the back of your battery to determine whether it is affected by this issue. The PPID number is the entire 20 character number on the sticker where you found the model number. If the battery is subject to this recall you will be asked for information to complete a replacement order request. It is a requirement of this program that you return all affected batteries so they can be properly disposed of. You will be provided a means of return with your replacement battery. You may be contacted by a collections team if the return is not received in a timely manner.
Please note that only the described batteries are subject to this recall and not the notebook computers themselves.
Batteries subject to recall should not be used while awaiting a replacement battery from Dell. You may continue to use your notebook computer using the AC adapter and power cord originally provided with your notebook.
Dell apologizes for the inconvenience caused by this issue. Shipment of quality products has always been and continues to be our foremost concern. As always, if you have questions or concerns about this or any other subject, please feel free to contact us. Please use the Contact Dell link in the top right of this screen to find your best contact options.